Returns & Cancellations

Purchase Policy and Return Policy of Urban Skinny

Last Updated 15th March 2015 

This Purchase Policy is part of our Terms of Service (please give a link to terms of use here) and any capitalized terms used but not defined in this Purchase Policy will have the same meaning as in our Terms of Use Agreement. Unless otherwise expressly provided on the Site, if you would like to purchase any merchandise or products offered on the Site (collectively, "Products"), your purchase will be governed by the terms of this Purchase Policy.


Payment methods and Billing

If you wish to purchase Products at the Site, you must provide valid credit or debit card information on the Site's order form. We currently accept the following credit or debit cards: VISA, MASTERCARD. By submitting such credit or debit card information, you give URBAN SKINNY permission to charge your purchases to the card that you designate on the order form. We reserve the right to cancel any order, any time and for any reason. If your credit or debit card has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order, (ii) if your card issuer refuses or fails to authorize payment by you, or (iii) for any delays or non-delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification.

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.

Order Returns

You may return any item purchased from The URBAN SKINNY if you are not satisfied with the product within 10 days of purchase. For online and catalog orders, the Product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment and merchandise credit for opened items. You may ship returns to: The URBAN SKINNY, ATTN: Returns; B 303, Chakala Pragati Cooperative Housing Society; Bamanpuri Village Road, Opposite Goel Hospital, JB Nagar, Andheri (East) Mumbai- 400059, Maharashtra, India. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the Product, you are responsible for the cost of return shipping, and we must physically receive the return within the 10 day period. The URBAN SKINNY reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Pricing or Typographical Errors

We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, The URBAN SKINNY shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Quantity Limits and Items for Resale

The URBAN SKINNY reserves the right to limit the quantity of items purchased per person or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer’s e-mail and/or billing address provided should such limits be applied. The URBAN SKINNY also reserves the right to prohibit sales to dealers.

Additional Terms

Additional terms relating to certain Products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) will be posted on the Site on the pages describing the Products.

Contact Us

Via Mail:
Via Post:

To contact URBAN SKINNY, write to:

Urban Skinny Customer Care

B 303, Chakala Pragati Society, Opposite Goel Hospital

Bamanpuri Village Road, JB Nagar

Andheri East, Mumbai-400059 

Maharashtra, India

Via Telephone:

Please call us on 7718840644

Hours of operation: 

Monday - Friday 10:00 AM - 6:00 PM ESTX

On weekends, please drop us an email at

  • Visa
  • MasterCard